"We first looked into Blue Sky Factory in hopes of supporting a local area company, however when we compared the quality of their offering and the level of customer service to all others across the country, they were clearly the best – hands down. The Publicaster program brings the ease of a word processor to the very important, and previously cumbersome, act of building a high quality newsletter for our clients and creative community. The graphic team at BSF quickly created two amazing templates for us to base our newsletter on, and in a short timeframe we were up and running. From that moment on if I had any serious questions I was able to turn to the great customer support and account management teams. In the end, the fact that I no longer have to worry about the process of creating and sending out a newsletter at a moments notice is the best recommendation I can give for Blue Sky Factory."

"We partner with BSF to support North Carolina Tourism’s email marketing efforts. We are really pleased with the great integration of Blue Sky products with Google Analytics. Customer service is great and new items are continually being offered and added to their product line. All in all, they are wonderful partner."

"Blue Sky Factory gives its clients the resources of a large organization, while providing the personal service of a mom-and-pop. The knowledgeable team is both friendly and accessible. Being with Blue Sky Factory has been a productive partnership for us."

"SalesQuest uses BSF's Publicaster to communicate with Crush Report and Crush Alert customers on a regular basis. SalesQuest selected Publicaster based on the flexibility and functionality of the system and after using a number of other email service providers. If superior customer support is at the top of your list, then Blue Sky Factory is your answer. They've always taken my phone calls, answered my questions and provided me with good advice."

"Support of our e-marketing campaign needs has never been easier. We're proud subscribers of Publicaster 7 and have compared it next to several other applications that we have previously used. We love the balance between simple set-up, management and reporting - our entire team was up and running right after training.

We had to stall our most recent client campaign after four of six scheduled events because response volume has been too high. You have to love it when a client asks you to slow down the campaign due to inbound traffic!"

"Selling high-end 3D animation to advertising creative directors, art buyers, and producers is not easy to say the very least. But ever since we began broadcasting graphic emails with Blue Sky Factory a year and a half ago, we've successfully built working client relationships with more than a dozen agencies all over the country.

Within hours of our most recent graphic email broadcast, we were awarded a very large, portfolio-building job for a high-profile brand. A great deal of why we are enjoying such success has to do with Blue Sky Factory's capable and friendly staff and effective service. Fact is, without Jessica and Blue Sky Factory's help, we wouldn't enjoy this incredible revenue generator - graphic emails."

"I have been using email to communicate with my customers for over five years. After experiencing technical issues with my prior service, I decided to make the jump to Blue Sky Factory and haven't looked back since. The team's professionalism, customer service, and knowledge of Publicaster are second to none.

The ROI of a service like Publicaster is not only measured in dollars, but also in brand recognition and customer loyalty. Blue Sky Factory has far exceeded my expectations on every level. I highly recommend their services to any business looking for an edge in today's highly competitive market."

"I don't know - or want to know - what we would do without our friends at Blue Sky Factory. They are unfailingly pleasant, always helpful and ready to work for us when we need them. As part of a business driven by customer service, I recognize great when I see it - and Blue Sky Factory gives great customer service consistently. They have my highest recommendation and my thanks for many jobs well done!"

"Blue Sky Factory and Publicaster have transformed our communications plan. Previously we relied on mailings that could only provide dated information and a few infrequent e-mails that were either excessively expensive to produce or not very eye-catching. Now we can provide our members with actionable up-to-the-minute information.

Our entire communication plan has grown and evolved thanks to how wonderful, cost-effective, quick and easy this is for us to use. We started out with no in-house background in e-mail communications but our account rep helped us get going and now we no longer have to out-source our e-mail communications saving us literally thousands of dollars a year.

Our account rep is always helpful and a joy to work with. As we continue to improve our e-mail communications plan we have relied on the advice of our account rep as well as the wealth of information available in the webinars and on the blog. We couldn't be happier, now our e-mails consistently look professional and can be sent out in an instant at very little cost!"

"Working with Blue Sky Factory has transformed the way our business operates in many ways. From a marketing, operational and customer service perspective, we have improved and in some cases initiated communication where we previously were silent.

As a marketing tool, Blue Sky Factory has enabled us to reach a group of prospects without being intrusive by way of phone calls. Having the ability to follow up with emails has opened doors to future business that otherwise would have been lost. In the past seven years, our follow up process was at best inconsistent, at worst, non-existent. That translates into lost sales opportunities. Today, Blue Sky Factory offers us the ability to provide immediate touch and a mechanism for instant response. In an age of information, having a delay in the process may have caused us many lost opportunities. We have seen a staggering increase in communication prior to contract by implementing the Blue Sky Factory auto-response tool.

As an operational aid, Blue Sky has provided a low cost and instant means for implementing new ideas. Prior to having a mass email communication tool that is so simple to program, we would be spending time and financial resources designing and printing material to promote a new program, such as a new referral campaign, a new sign up special, a new personal training deal, etc. Not only was the old method more time consuming and costly, but it also had the very limited reach of being seen only by those visiting the club. To mail out these sort of announcements would be financially prohibitive. With (very patient!) help from our Account Manager Joanna, we have learned how to put our ideas in front of all members and prospects within hours of coming up with the concept. The most amazing part of the system is that we can program a whole year or more of ideas, so fresh information goes out automatically without having to physically initiate the communication every month. Additionally, we have the benefit of hearing back from our members instantly, which leads me to the last point, improved customer service.

As a business already very focused on customer service, its hard to believe how much we improved on a good thing through the use of Blue Sky Factory's tools. We are now receiving feedback and continued communication from members and prospects that otherwise would have been lost. Blue Sky Factory's system makes it so easy for us to keep improving by allowing feedback to loop around to us. Our sales have improved due to our ability to stay in touch with prospects from months ago!

We are looking forward to exploring more ways to work with Blue Sky Factory as a means to maintaining and to keep growing our business.

Thank you!"

"Publicaster has given us the ability to deliver a truly customized offering to our customers. Our newsletter series drives loyalty and brand awareness and our targeted special offers allows us to make recommendations to our customers based on their interests and buying behavior. We feel that we've developed a real community around our eCommerce Program and it's become a core part of our business."

"We could not be happier with Blue Sky Factory and Publicaster. As an email marketing tool, Publicaster is the market leader! The interface is incredibly user-friendly and intuitive. In the past, developing an email campaign would take an excessive amount of time. Now our email campaigns can be formatted and delivered within minutes.

In addition, the Blue Sky Factory support team is great. Our Client Service Manager contacts us regularly to check-in and ensure everything is running smoothly. If they arise, questions and support issues are followed up on in a timely fashion, and the support team ensures the resolutions meet our satisfaction.

Thank you Blue Sky Factory!!"

"Blue Sky Factory delivers! Not only is your email deliverability far superior to any other service we have used, but your customer service is as well. We can always talk to a real person on the phone, which is rare in this day and age. We also find your Publicaster program to be very user friendly and easy to work with. Thanks again to Blue Sky for helping us stay in touch with our valuable customers."

"I cannot say enough about Blue Sky! I have been working with Publicaster for almost a year now and the program has exceeded my expectations. Publicaster offers us the ability to engage in a two-way conversation with our customers, that otherwise, did not exist. Not to mention, Blue Sky staff is extremely helpful and friendly."

"Many thanks, Blue Sky! As a growing company, our email marketing campaigns have proven to be essential to the development of our corporate branding and identity. The Publicaster product has provided us with an interface that is extremely user friendly, for both amateurs and seasoned professionals in the email marketing world. The email marketing field is ever-changing, and Publicaster has become our primary source for keeping up with the standards and trends as they develop. The products, people, and service at Blue Sky Factory has been truly first-rate, and we look forward to continuing our partnership with them in the future!"

"Publicaster is a must-have for my e-marketing campaigns. Using varied and more robust creative designs and copy, MEDEX has achieved an ROI of 198% on one email marketing campaign since starting with Blue Sky Factory in December 2007. Publicaster is user-friendly, and I like that it offers WYSIWYG and HTML features. This enables me to not only arrange my creative and copy quickly, but also to refine the styles and layout resulting in a professional looking message."

"I have loved working with Blue Sky Factory. We are a volunteer-based community organization so finding an email tool that would help us reach out to our members and at the same time be quick and easy to use was important. The support we've gotten has been tremendous. The training opportunities coupled with the one-on-one advice from Joanna Lawson-Matthew has been invaluable when navigating through all of Publicaster's features. Their design team put together an email template that really synched with our website, not only in style but also by adding links to our homepage, newsletter and events page in every email, making it easy for our members to access all of the information they need about us. We are thrilled to have found Blue Sky Factory."

"Blue Sky Factory is without question the best ESP we've ever worked with. Navigating your way through the online waters these days is a difficult task but the Publicaster product and the amazing client support we receive now makes it so much simpler and enjoyable for us. We are truly happy we made the switch. Greg, Jeanne and staff are amazing. When we have a question... it is answered. When we have a problem... it is addressed. In person... fast. In our opinion, Blue Sky Factory is truly the 'Ritz Carlton' or 'Nordstrom' of the ESP world."

"We have used Blue Sky Factory to create and distribute the Governor's Office of Community Initiatives' bi-weekly electronic newsletter. The prompt, personal and professional attention we received is a breath of fresh air in a field where service is increasingly impersonal. The amazing staff and their easy-to-use software have been invaluable. We could never have done the newsletter to such acclaim without them and would highly recommend them to anyone in the market for these kinds of services."

"With an intuitive interface and quick access to the information we needed, Blue Sky Factory helped us pinpoint the problems in our emails for drastic improvements in just a matter of a few months. Within only a couple weeks of using their Delivery Assurance Solutions, we adjusted our emails and saw an incredible difference in delivery rates, open rates and click-through rates. We are now getting Inbox placement of 97.9% to the major ISPs! Needless to say, using Blue Sky Factory's Mailbox Monitor and Campaign Preview tools, which are part of their Delivery Assurance Solutions, is now a standard procedure in our email marketing campaign."

"I just wanted to drop you a note and let you know how pleased we are with your service. Aside from providing us with Publicaster, the service that we have received from Blue Sky has exceeded our expectations. From assisting with a minor programming change to the initial training on the system, the execution has been flawless. Every one there makes me feel comfortable to ask questions without feeling like the computer illiterate that I am!

As for the Publicaster system, it allows me to work without a middle man. It is nice not having to go through a rep to design and execute e-mail campaigns. With print ads, I always have to make changes up to the last minute and wish I could make them the way I make them with publicaster. I am not the greatest user of the computer and I have customers asking me all the time who creates my e-mail newsletters because they look so professional. Makes me feel like a pro!

Keep up the good work!"

"Blue Sky Factory has played an integral role in marketing JUXT for over five years. We appreciate their personable service, attention to detail, and their commitment to improving their client's business through effective email marketing."

"We are extremely happy working with the Blue Sky team as they have been very helpful in ensuring our success. Since choosing Blue Sky to handle our email campaigns a few months ago, our delivery rates have risen above 90%, which is the highest we've had in over two years. We have also been impressed with the level of support we have received from Jeanne Bayers, our account representative, which has definitely exceeded our expectations."

"In the past, we spent most of our time figuring out how to increase our email campaign deliverability. Since we started working with Blue Sky Factory, we now spend most of our time improving our website technology so that it can handle this unbelievable increase in website traffic! Our online sales have increased over 30% in the first month since working with them. From their system's ease of use and their amazing customer service, to our exponential increase in email campaign profitability, I'm now a hero at my company... and Blue Sky Factory is a hero to me!"

"At the beginning, no one here knew anything about.aspxL emails. I was amazed at how much Blue Sky Factory willingly taught me about rich emails, especially since I hadn't given them a dime. They patiently answered my questions and never once tried to sell me anything. Still, I decided to distribute that first rich email on my own and from my computer. Big mistake.

Eventually, after countless hours of struggling with email software, server capacity, SPAM laws, etc., I called Blue Sky back. They worked with my needs and we set up the email; we chose the full-service option which was perfect for our requirements. Within an hour, Melanie had sent out the test email. It was absolutely flawless. We scheduled the broadcast email for the next day and it went out right on schedule.

Within two hours of the broadcast, we received a $22,000 illustration job from an ad agency we'd never spoken to before. And the metrics that Blue Sky included with this first email were invaluable. The tracking of recipient opening and clicking of the email alone has led to new client relationships.

We were so blown away by how smooth the process was, and how effective the rich email can be, that we have since done another successful broadcast email and a third is on the drawing board. Rich emails are now one of the most important anchors of our marketing plan; our work with Blue Sky Factory has a great deal to do with that."

"Blue Sky Factory has been a superb partner for over 2 years. I have nothing but praise for their product, team and customer support."

"The transition to using Blue Sky Factory for our emails has been great. Before using Blue Sky Factory, we had an entire server set up just for our emails and I had to wait until the end of the day when our mail servers could handle sending out 100K + emails out at a time. The support and customer service at Blue Sky Factory has been amazing. The people are not only helpful but really nice too! We quickly got set up and now it takes me less than 5 minutes to launch an email. At anytime of day, I can have my emails out and make my marketing department happy. Thanks for your tremendous service."

"Blue Sky factory's robust platform and intelligent user interface design have truly helped us expand our marketing reach. The customer service is impeccable, and I feel confident that anytime I have a problem or a question, someone is always available to assist me. Very special thanks to Joanna Lawson-Matthew and Mel Sims."

"We have enjoyed working with Blue Sky Factory since 2000. Leveraging their best-in-class and ever-evolving email marketing technology for almost 7 years, I can honestly credit their team of seasoned industry professionals with our successes in helping our clients bridge the digital divide. Email is not an 'also ran', or simply another dull tool in their arsenal - it's what they do. With impeccable and incredibly timely customer service, our partnership with BSF continues to evolve. Their perpetual partner education and next-gen-thinking continues to push the envelope in new and one-to-one media. Hats off - we're excited about extending our client's brands into the inbox and beyond."

"I can't tell you enough how much I appreciate all your persistence and personalized service. Blue Sky Factory came through for me! Enhancing the email message was just the right touch to give it a professional look; and your suggestions for increase response rates were obviously effective.

Thank you so much for the quality work and outstanding customer service you provided! I will most certainly recommend Blue Sky Factory to my associates and colleagues as a resource for any email marketing needs."

"I just started working with Blue Sky Factory. The people have been friendly and responsive and they really know their stuff. But even better, the results have been outstanding. After just two email blasts, I got two big jobs, which will net me somewhere between five and ten times my investment. I highly recommend them."

"How long does it take to send 800,000 emails? For us, prior to working with Blue Sky Factory, we measured our transmission time in days. With Blue Sky Factory's services, we now measure in hours - 3 of them, more or less. Even more impressive, Blue Sky Factory has TRIPLED our response rate. If you need email marketing services that get it done, Blue Sky Factory should be your first stop."

"Over the years I have been asked (and have asked others) many times about who they find to be a great email service provider. Upon joining Ogilvy and starting this business unit's interactive group, I needed to perform an in-depth vendor review. Using recommendations, market research/review publications, an RFI, and an interview process I started with over 60 companies, sent an RFI to 22, had individual meetings with 8. Across the lot, I saw a crazy range in the variation of price models, features/functional offerings, and user interfaces.

The end result was the selection of Blue Sky Factory.

They excelled in all areas of the review: great UI, perfect functional set for the majority of what all our businesses do (including an API), and the easiest-to-use-and-understand-and-forecast pricing model. They also have a brilliant system allowing you to sub-divided accounts into sub-accounts into sub-sub-account especially handy for if you have one client with multiple business units, products, etc. (and this is included in the simple pricing model).

If you or any of your clients are interested in setting up with an email service provider, definitely contact Tim Barton (CC'd - he is located in Boston) and meet with him.

Let me know if you have any questions, etc.

For your reference, I also did in-person meetings with:
Bronto, nTarget, Exact Target, Vertical Response, Topica, Click Tactics, EchoMail, and Smart Source."

"Blue Sky Factory's rich media email delivery is truly unique. With 'true' rich media delivery, you avoid commonly known issues such as active X errors, blank screens and other problems that normally come with the territory, Blue Sky Factory has it figured out."

"Blue Sky Factory has helped us deliver stronger results for our clients with their innovative e-marketing services."

"I've been really happy with Blue Sky's level of service and quick turn of our projects, and I'm looking forward to working together on future projects!"

"I have been using Blue Sky and Publicaster for almost a year now. They make it extremely easy to be a client. Everything works like it's supposed to, everything gets delivered, reports are always available and easy to read, and the pricing is excellent."

"Blue Sky Factory has a smart team, a robust service and is very easy to work with. A winning combination for professional email marketing!"

"You do a great job! I needed an easy to use, yet powerful system that was affordable...and I found it! This system is more user-friendly than anything I've seen. Your customer service is top notch....everyone I speak with for customer and/or technical support are wonderful! And the best part of all is how you keep us up-to-date on the latest technology and marketing trends so we can constantly improve our service delivery to our own clients! Thank you!"